Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, payment methods, or general feedback. Contact us any time for help with deposits, withdrawals, verification or logging in. Use live chat for quick answers, or email and phone for account matters that need follow-up. Check our help centre for FAQs and step-by-step guides. Our team aims to respond promptly and will outline next steps to resolve your issue.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email support for urgent account-related issues) |
| General enquiries | [email protected] (billing, deposits, general enquiries, Mon-Fri 09:00-18:00) |
| Affiliate enquiries | [email protected] (partner applications, tracking, commission queries) |
| Phone | +1 604 321 4789 (phone support for verification, bank transfers and payments) |
| Working hours | Live chat 24/7, email replies Mon-Fri 09:00-18:00, phone support Mon-Fri 09:00-20:00 |
Contact by email
Email is the fastest way to reach us for detailed requests, account issues or cases that require supporting documents. Please send correspondence to [email protected] with a clear subject line and up-to-date contact details. Including your account name and a brief description of the issue helps us process requests faster and avoid unnecessary delays.
Send us a message
Response Time
Need help? Most support requests are answered within one business day. Simple account and payment queries are usually resolved quickly, while more complex issues such as KYC checks or withdrawal investigations may take longer depending on their nature and required verification. We’ll keep you updated at each step and provide estimated timelines when cases require extra review.
Feedback
We welcome your feedback, suggestions, or ideas to improve our site. Your input is read carefully by our team and helps shape updates to features, promotions, and support. Please share what worked, what didn’t, or any features you'd like to see. We review all submissions and use them to improve reliability, usability, and the overall player experience.