Data Privacy Policy

We value your privacy and are committed to protecting the personal information you provide when using Vegas Crest. This page explains what data we collect, how we use and store it, and the choices available to you. Our goal is to be clear and practical about how we handle information related to accounts, play activity, payments and site use.

Types of data we collect

Personal data

When you register or verify an account we collect personal details such as your name, date of birth, email, phone number and billing address. We also collect identity documents when required for verification, for example a government ID or proof of address.

Technical data

We collect technical information automatically when you use our site. This includes IP addresses, device and browser details, operating system, screen size, location data based on IP, and log data about your sessions and navigation.

Transactional data

We keep records of deposits, withdrawals, wagers, game history, bonuses used and payment method details. Transaction data helps us process payments, resolve disputes and detect suspicious activity.

How we use your information

Your data is used to create and manage your account, process payments, verify identity and comply with legal obligations. We use activity data to operate the site, monitor for fraud, provide customer support and improve our services. We may also use contact details to send account notices and administrative messages.

Data protection and storage

We maintain technical and organisational measures to protect data from unauthorised access, loss or alteration. Access to personal information is limited to staff and service providers who need it to perform their duties. We retain information as long as needed for account management, legal compliance and legitimate business purposes.

Cookies and tracking technologies

We use cookies and similar technologies to run the site, remember preferences, measure performance and tailor site functionality. Some cookies are essential for login and security, while others support analytics and site improvements. You can manage cookie settings via your browser, but disabling certain cookies may affect functionality.

Information sharing and third parties

We may share information with payment processors, identity-verification services and technical providers who help deliver our services. We also disclose data when required by law or to protect the safety and security of our users. Third parties receive only the data necessary to perform their services and are bound by confidentiality obligations.

Your rights

You have the right to access personal data we hold about you, request corrections, and ask for deletion where applicable. You can also object to certain processing and request restrictions in line with applicable privacy rules. Some requests may be subject to verification and legal or operational limits.

Access, correction and deletion

To review, correct or request deletion of your data, contact our privacy team at [email protected]. We will verify your identity before fulfilling requests and will explain any limits to deletion where retention is required for legal or operational reasons.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you by email or account notice. Continued use of the site after changes means you accept the revised policy.